Training Locations in USA

FactoryStudio training is regularly available in Arlington Heights, IL (near Chicago O’Hare airport). On demand, Tatsoft schedules training at its office in Houston, Texas, or San Francisco, California. Training at a customer site is available for groups of 3 or more students, at the same price of training at our office, plus travel expenses of the instructor. Consult Tatsoft to schedule a training session.

Training Locations - International

Currently, Tatsoft partners are equipped for training in Spanish, Portuguese, French and German. The training locations include Monterrey, Mexico; Sao Paulo, Brazil; Montreal, Canada; London, UK and Frankfurt, Germany. In addition to those locations, various new Tatsoft’s partners are in our certification process to became a Training Center, consult Tatsoft for a training schedule in your country. 

FactoryStudio Fundamentals

Course Description:

The FactoryStudio Fundamentals course is designed to present the basic concepts of the platform and provide working knowledge to develop SCADA/HMI applications. It covers the software main modules, tags, alarms, historian, device communication, database connection and displays. Hand-on exercises are provided to allow each student to complete a project at their own pace. 

Who should Attend:

Systems Integrators, end-users, process or automation engineers, who will be developing, specifying and using FactoryStudio applications.

Pre-requisites:

Familiarity with Microsoft-Office style applications, such as Word, Excel or PowerPoint, and working knowledge of Windows Operating Systems. Familiarity with Process Control systems is recommended.

Course Objectives:

Upon completion, the student will have learned about:

  • Engineering and Runtime concepts
  • FactoryStudio Engineering Workspace
  • Introduction to Tags and Templates
  • Creating displays and dynamic objects
  • Using and extending the Symbol Library
  • Devices, communication protocol configuration
  • Mapping tags to read or write from PLCs
  • Defining and visualizing Alarms and Events
  • Connecting to SQL databases
  • Defining Tag data logging and using Trend Charts
  • Basic scripts using VB.NET or C# language
  • Concepts of FactoryStudio Security System
  • Running and testing a FactoryStudio Application
  • Licensing and Installing of applications. 

FactoryStudio Advanced

Course Description:

The FactoryStudio Advanced course is a sequel of the Fundamentals course. It provides knowledge of advanced product features, best practices, client-server programming, database connections, DataTable tags, reports and distributed systems architecture review. It includes information on FactoryStudio extensions and namespaces, diagnostics tools for field maintenance and troubleshooting.  

Who should Attend:

Application engineers or integrators involved in creating FactoryStudio applications.  Highly recommended if working in large or distributed systems.

Pre-requisites:

Completion of the FactoryStudio Fundamentals course. Familiarity with programming language (VB.NET,  VBScript, VBA, C++, C# or PLC structure text programming) and relational databases is helpful, but not required. 

Course Objectives:

Upon completion, the student will have learned about:

  • Advanced Tag types and dynamic arrays.
  • Extending Symbols and WPF controls. 
  • Client and Server domain for tags and scripts. 
  • Use of tables, queries and stored procedure from SQL databases.
  • Trending from historical data or custom data sources. 
  • Using Scripts, Tasks, Expressions and Display Code Behind
  • Graphical displays for .NET, iOS or HTML.
  • Running FactoryStudio on Linux operating systems.
  • FactoryStudio report module and DevExpress integration
  • Leveraging Assets and Categories
  • Using Import, Export and managing components and Plug-ins.
  • Automated project creating from CSV and Tables
  • Configure fault-tolerant hot-standby systems.
  • Prepare FactoryStudio for distributed client access

FactoryStudio technical support

All FactorySudio users, and registered System Integrators, have free access to the FactoryStudio knowledge base and community forum questions, hosted at partners.tatsoft.com.

When acquiring new perpetual licenses, if a Support Pan is included in the order, then the Maintenance and Support will be extend to 18 months. Otherwise the new license has 3 months of Standard Technical Support.

Premium Support includes priority email replies (support@tatsoft.com), web-meeting and phone support at (713) 535-9060, CST business hours. After-hours support is available 24x7x365 and is billed at $350 per hour, with one hour minimum. 

When acquiring Yearly Subscription licenses, the user is automatically entitled to the Premium Support Plan.

Tatsoft’s Solutions Consultant company, Industrial Network Solutions, provides the INS Customer Care program, which extends the Premium Support to include active remote monitoring of the FactoryStudio servers, system health check and coaching, application specific support and 24×7 urgent care.

Standard Support and Maintenance

Access Knowledge Base and Forum questions.

Email support with Helpdesk ticket system access.

Updates and upgrades of software license with no additional cost. Upgrades with no maintenance plan are charged 60% of the license price.

Access to Plug-ins in our cloud server: Project components and templates are regularly added to Tatsoft’s cloud server, hence users with maintenance active can upload those components to use in their applications.

License replacement. In case of License loss, the softkey license is replaced at no cost, the hardkey dongle is  replace at materials and shipping costs. One occurrence by year. Replacements with no support plan are charged US$ 120 plus material and shipping costs. 

Training. 10% discount on training courses.

Support by phone and web-meeting.  Upon request by email, product support by phone and web-meeting is available, at the rate of US$ 195/hr, one hour minimum, scheduled according to the availability of support team.

Application Development or .NET consulting available upon request at the rate of US$ 225/hr (regularly US$ 250) with one hour minimum. 

Premium Support and Maintenance

Access Knowledge Base and Forum questions.

Priority Email support with Helpdesk ticket system access.

Updates and upgrades of software license with no additional cost. Upgrades with no maintenance plan are licensed 60% of he license price.

Access to Plug-ins in our cloud server: Project components and templates are regularly added to Tatsoft’s cloud server, hence users with maintenance active can upload those components to use in their applications.

License replacement. In case of License loss, the softkey license is replaced at no cost, the hardkey dongle is  replace at materials and shipping costs. One occurrence by year. Replacements with no support plan are charged US$ 120 plus material and shipping costs. 

Training. 20% discount on training courses.

Priority Support by phone and web-meeting. Upon request by email, product support is included with no restriction of the number of incidences, according to availability of support team.

Application Development or .NET consulting and is available the rate of US$ 195/hr (regularly US$ 250) with one hour minimum.