Training

Due to Covid-19, we are evaluating in person training on a month by month basis, considering demand, travel restrictions, and local government recommendations. We will conduct online classes. All in person classes are currently tentative, and we will announce changes a month in advance of the scheduled class. Please contact us if you have any questions.

Our Training

The more you know, the more you can accomplish with the FrameworX Platform and family of software products – FrameworX Unlimited, FactoryStudio, Edge HMI, and Edge Gateway.

To give our customers, the know-how to implement their projects successfully and efficiently, we offer training, workshops, and professional services.

Training Classes

Teach the basics of FactoryStudio powered by FrameworX and all our elements and subsystems. They can be completed with a certification upon request.

Online Training Academy

Coming Soon! Intro videos can be found here.

Workshops

Learning content is based on advanced topics or customer-specific needs and challenges. These can also include current customer projects.

Professional Services

Offer individual, customized support and solutions for specific issues, customization for OEMs, and project planning.

Tip! If you already have a lot of previous knowledge and want individual training, we recommend our FactorySudio workshops. These offer a tailor-made training based on your specific application.

Training Locations in USA

FactoryStudio training is normally regularly available in the Chicago area (near Chicago O’Hare airport). On demand, Tatsoft schedules training at its office in Houston, Texas. Training at a customer site is available for groups of 4 or more students, call us to schedule a training session.

Training Locations | International

Currently, Tatsoft partners are equipped for training in Spanish, Portuguese, French and German. The training locations include Monterrey, Mexico; Sao Paulo, Brazil; Montreal, Canada; London, UK and Frankfurt, Germany. Call us to schedule a training schedule in your country.

FactoryStudio Fundamentals

Course Description:

The FactoryStudio Fundamentals course is designed to present the basic concepts of the platform and provide working knowledge to develop SCADA/HMI applications. It covers the software main modules, tags, alarms, historian, device communication, database connection and displays. Hand-on exercises are provided to allow each student to complete a project at their own pace. 

Who should Attend:

Systems Integrators, end-users, process or automation engineers, who will be developing, specifying and using FactoryStudio applications.

Pre-requisites:

Familiarity with Microsoft-Office style applications, such as Word, Excel or PowerPoint, and working knowledge of Windows Operating Systems. Familiarity with Process Control systems is recommended.

Course Objectives:

Upon completion, the student will have learned about:

  • Engineering and Runtime concepts
  • FactoryStudio Engineering Workspace
  • Introduction to Tags and Templates
  • Creating displays and dynamic objects
  • Using and extending the Symbol Library
  • Devices, communication protocol configuration
  • Mapping tags to read or write from PLCs
  • Defining and visualizing Alarms and Events
  • Connecting to SQL databases
  • Defining Tag data logging and using Trend Charts
  • Basic scripts using VB.NET or C# language
  • Concepts of FactoryStudio Security System
  • Running and testing a FactoryStudio Application
  • Licensing and Installing of applications.

FactoryStudio Advanced

Course Description:

The FactoryStudio Advanced course is a sequel of the Fundamentals course. It provides knowledge of advanced product features, best practices, client-server programming, database connections, DataTable tags, reports and distributed systems architecture review. It includes information on FactoryStudio extensions and namespaces, diagnostics tools for field maintenance and troubleshooting.  

Who should Attend:

Application engineers or integrators involved in creating FactoryStudio applications.  Highly recommended if working in large or distributed systems.

Pre-requisites:

Completion of the FactoryStudio Fundamentals course. Familiarity with programming language (VB.NET, VBScript, VBA, C++, C# or PLC structure text programming) and relational databases is helpful, but not required. 

Course Objectives:

Upon completion, the student will have learned about:

  • Advanced Tag types and dynamic arrays.
  • Extending Symbols and WPF controls. 
  • Client and Server domain for tags and scripts. 
  • Use of tables, queries and stored procedure from SQL databases.
  • Trending from historical data or custom data sources. 
  • Using Scripts, Tasks, Expressions and Display Code Behind
  • Graphical displays for .NET, iOS or HTML.
  • Running FactoryStudio on Linux operating systems.
  • FactoryStudio report module and DevExpress integration
  • Leveraging Assets and Categories
  • Using Import, Export and managing components and Plug-ins.
  • Automated project creating from CSV and Tables
  • Configure fault-tolerant hot-standby systems.
  • Prepare FactoryStudio for distributed client access

FrameworX and FactoryStudio Technical Support

All FactorySudio users, and registered System Integrators, have free access to the FactoryStudio knowledge base and community forum questions, hosted at partners.tatsoft.com.

When buying a new perpetual license, if a Support Plan is included in the order, then the Maintenance and Support will be extended to 18 months. Otherwise the new license has 3 months of Standard Technical Support.

Premium Support includes priority email replies (support@tatsoft.com), web-meeting and phone support at (713) 535-9060, CST business hours. After-hours support is available 24x7x365 and is on request and will be quoted based on requirements. 

When buying a new Subscription licenses, the subscription license includes the Premium Support Plan.

Tatsoft can also provide Custom Customer Care programs, which can extend the Premium Support to include active remote monitoring of the FactoryStudio servers, system health checks, application specific support, and 24×7 urgent care.

Standard Support and Maintenance

Access Knowledge Base and Forum questions.

Email support with Helpdesk ticket system access.

Updates and upgrades of software license with no additional cost. Upgrades with no maintenance plan are charged 60% of the license price.

Access to Plug-ins in our cloud server: Project components and templates are regularly added to Tatsoft’s cloud server, hence users with maintenance active can upload those components to use in their applications.

Premium Support and Maintenance

Access Knowledge Base and Forum questions.

Priority Email support with Helpdesk ticket system access.

Updates and upgrades of software license with no additional cost. Upgrades with no maintenance plan are licensed 60% of he license price.

Access to Plug-ins in our cloud server: Project components and templates are regularly added to Tatsoft’s cloud server, hence users with maintenance active can upload those components to use in their applications.

Training. 20% discount on training courses.

Priority Support by phone and web-meeting. Upon request by email, product support is included with no restriction of the number of incidences, according to availability of support team.

Application Development or .NET consulting and is available the rate of US$ 195/hr (regularly US$ 250) with one hour minimum.