The FactoryStudio User Guide is available on PDF and CHM at the local computer and online using standard HTML pages or using a WEB-only interface with integration with Google Translation. for multi-language support, and direct links to social media.

The entry point to all four Help formats is located at the Info-Help area on the Project Configuration Workspace, and is also accessible clicking on the Help Icon or pressing F1.

All the Help formats support context search. You also do a Google Search on the Tatsoft website, the advantage of the Google Search is that it includes all the online help files, plus all content on the Tatsoft web site, including the web forums.

At the Info-Help page, on the Project Configuration Workspace, contains an User Interface to enable you to do Google Searches on the Tatsoft Site without leaving FactoryStudio window.

Registered users have free access to the Online Forum at the Tatsoft site. If you have any difficulties creating your account, send an email to [email protected], this email account is also the entry point to open technical support tickets for licensed users.

If you are not yet a licensed user and are evaluating the product, you are also entitled to support, send your questions and requests to [email protected].

Licensed users also have access to phone support, during USA CST business hours at 1-855-TAT-SOFT. Contact us for special agreements (charges may apply) regarding support outside business hours, 24 hours support or online sessions.

 

In many countries and in the USA, FactoryStudio is sold through formal Distributor partners. A Tatsoft Distributor always has an internal technical staff, trained by Tatsoft, to handle the technical support within its distribution region.

The Distributor has close contact with its customer base, so it is the preferable source of technical information when available within your region.

The Distributor is also certified to perform FactoryStudio training sessions.

Tatsoft has a System Integrator and VAR program to fully support companies developing applications and solutions on top of FactoryStudio platform. The System Integrators and VARs are the primary source to support end-users questions that are specific to the project configurations and solutions created by them.